nda case — visuals are illustrative, the live ui is hidden
scope of work
The platform brings courses, video lessons, tests, certificates, progress and analytics into one learning product for a distributed agent network, with seven languages and RTL built into the system.
Agents follow a clear path to certification; leads see team progress and bottlenecks; content managers create lessons and translations without changing structure; admins manage access, roles and integrations.
I designed the concept, four-role information architecture, two-theme UI system, certification flow, translation-layer content model and connections to video and learning analytics.
product solutions
One lesson serves four roles: material for agents, editable content for managers, progress for leads and course structure for admins. Shared entities keep translations consistent.
Linear progress protects critical learning by unlocking the course in sequence rather than relying on free navigation.
Localisation remains a layer over lesson structure, with RTL built into the core system instead of added as a patch.
Tests and certification stay alongside the lesson, while a mentor can answer questions in the relevant learning context.
The lead dashboard shows progress, gaps and certification status by person and topic, replacing manual status compilation.
An AI mentor uses the current lesson context to answer questions and cite material without sending the learner to a separate tool.
Certificates become verifiable PDF artefacts with QR validation, usable by both agents and the company.
Future work includes reviewed translation drafts, approved test drafts and next-step recommendations based on pace and knowledge gaps.
stages of work
before the platform Learning was scattered across newsletters, chats and Dropbox videos. New agents lacked a clear next step, while leads had no consolidated view of progress.
Learning had been scattered across PDF newsletters, chats and Dropbox videos. New agents struggled to find the next step, while leads lacked a consolidated view of team progress.
information architecture and design system Courses, lessons and tests were built on a shared role model and content entity, with two themes, components, RTL and a calm document-like learning language.
Interviews with agents, leads and content managers defined four roles, their decisions and the sources that needed to become one product.
launch and support I guided development through release and iteration, tracking onboarding, publication speed, certification coverage and returns to material.
